TechLink 2.0 Creates the Solutions to Support All of Your Technical Needs
Our TechLink suite of services provides the solid foundation that you need to provide your customers with a highly-trained and well-versed phone support staff as well as field technicians that can address any need quickly and efficiently. TechLink services will not only reduce your customer’s downtime and increase their overall satisfaction with your products, but it will also save you time and money to be able to focus on growing your company by expanding territory and increasing overall profitability.
What Our Customers Say About TechLink 2.0 Services
With TechLink support training we were able to handle 35% of our support calls over the phone reducing our number of dispatches significantly.
The printer training and repair technicians from TechLink know the ins and outs of repair and service, leaving our technicians with the confidence they need to handle any level service call our customers demand.
Our custom help desk service allows us to provide our customers with the support they need 24-hours-a-day, seven-days-a-week without the added expense of providing our own after-hours support team.
Custom help support desk is not like other outsourced support services. Their staff is highly-trained and experienced on the matters that affect our customers most. They know when they call the help desk they are dealing with a team who embraces our ideals and represents our brand image.
Since we began using TechLink’s nationwide dispatch service we have been able to sell and lease machines all over the United States increasing our sales without having to hire or train any new service technicians.
TechLink’s nationwide dispatch allows us to service our customer when their need demands it to get them back up and running as soon as possible.