With our TechLink repair and support training services, we offer our clients both classroom printer repair training, as well as online printer repair training to provide them with the tools they need in either a hands-on or virtual environment.
We offer these classes to our copier, printer, and multi-function machine dealers and resellers to provide their technicians with the knowledge and skill set they need to handle any type of repair call or service situation. Our certified instructors offer HP certified training, Lexmark printer repair, and HP printer repair training to help your technicians stay prepared for anything.
We Also Provide Training for Your Phone Support Staff
At Clover Services Group, we understand that the importance of technical support and services does not only extend to field dispatch but to phone support services as well. Through our TechLink 2.0 help desk triage training services, we can provide your phone support staff with the knowledge, skills, and tools to diagnose and remedy many of the common copier and printer problems that don’t require dispatch services such as paper jams or toner problems. We will train them to assess, troubleshoot, gather information, and offer simple solutions for common problems. If the repair will require a field technician to be dispatched, we will train your service desk how to gather the proper information so that your technicians will be better prepared for the call and be able to handle the repair more efficiently.
Why Choose TechLink Printer Repair & Customer Support Training?
Our technicians and support staff have years of experience and training both on the phone and in the field.
These skills allow us to create a comprehensive training program so that our dealers can develop their own highly trained service staff to provide their customers with the service and satisfaction they need. We provide a wide range of training services including programs on:
HP and Lexmark onsite or online printer training
CompTIA Customer Service Skills Training online
CDIA+ Document Imaging and Architect Certification training
Contact Clover Services Group
Contact Clover Services Group today to find out more on how our TechLink printer repair and customer support training services can help you provide your customers with the service they need to ensure their satisfaction and reduce their downtime. Whether you need training for field technicians or phone support, Clover Services Group has a program to fit the individual needs of your company.